FAQs

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Below is a list of the most commonly asked questions about Paingone and corresponding answers.


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    • Paingone has been used by over 1.9 million people wordwide, with many applying the device 3 or 4 times a day.

      Having spoken with thousands of satisfied users over the years, our customer advisors find the most popular times to use the device are: first thing in the morning, around lunch and again last thing at night.

      However, if you want to use Paingone more often than this, you can use it as required when you need to alleviate pain.

    • Hold the device in the palm of your hand and wrap your fingers firmly around it. Your thumb should remain free to press the activating button. Ensure that your fingers make close contact with the metal ring.

    • For the original Paingone, click 30-40 times per application. This will be sufficient to prompt the natural pain relieving responses of your body.

      Clicking more than 40 times will not have any adverse effects.

    • Place the device directly on the point of pain, or as close as possible. You can apply directly to the skin or through light clothing. If pain is spread over a larger area, move the device as you apply the therapy, following the line of your pain.

    • Yes. To use on someone else, hold the device in one hand and apply to the area of pain. With your other hand, make contact with the person receiving the therapy.

      For example, place your hand on their shoulder. This will ensure that the therapy is correctly administered.

    • In many cases users report that pain relief begins within a few minutes. For other users it takes longer, sometimes a few hours.

      A small number of people may need a little longer, and in these cases we recommend persevering with the device for up to 14 days to feel the full benefits.

      The degree of relief experienced varies from user to user and is affected by a variety of factors, including the severity of the user’s pain.

    • Use when you require relief from pain. Many users start with 3 to 4 applications a day and are able to reduce the number of applications needed as time progresses.

    • Sensitivity to the therapy varies among users and depends upon the area of the body being treated. Some people find that they barely feel the pulses emitted by Paingone.

      This is completely normal and does not indicate that there is a problem with the device. Other users find that each pulse delivers a small sensation to the skin. Again, this is completely normal.

    • No. it is a completely non-invasive therapy.

    • For Paingone original, when you press the activating button, it will make a ‘click’ noise. As long as it makes this ‘click’ noise, you can be sure that the device is working.

      When all the charge in the device has been used, it will no longer make a clicking noise when the activating button is pressed. At this point the device will need to be replaced.

      For Paingone Plus, when the charge of a battery has been exhausted, replace with a fresh battery.

    • Paingone original typically lasts for 2,500 applications. Many users have had their Paingone for over 3 years and it is still working just as effectively.

      Paingone Plus is expected to last even longer. Simply replace the batteries when needed to continue benefitting from the device.

    • Paingone original retains its charge during periods of inactivity.

      For Paingone Plus, if not using the device for an extended period of time, it is recommended to remove the battery.

    • This indicates that the device is not being held correctly.

      Check that the device is being held in accordance with the instructions and, in particular, pay attention that firm contact is being made with the metal band encircling the device.

    • We do not recommend that Paingone be used on children.

    • Yes, it can additionally be used as an acupoint stimulator.

      • If you use a pacemaker
      • If you suffer from heart rhythm problems
      • During pregnancy
      • If you suffer from epilepsy
      • Children
      • If you experience any irritation, itching or marking of the skin or any other adverse symptoms during or after application
      • Please consult your doctor if you are concerned about the applicability of this product in relation to your own condition or if you are already taking steroids, warfarin or similar medication.
    • Tower Health offers a 60-day, money-back guarantee.

      If you are not completely satisfied with our products for any reason, simply let us know by email at enquiries@tower-health.co.uk or through our Contact us page, and we will give you a full refund.

    • Fllow has adjustable intensity levels. At lower levels the stimulation may create a ‘tingling’ feeling in the feet and legs. At higher levels of intensity the muscles in the lower legs are likely to begin contracting automatically in response to the electrical stimulation.

    • No, Fllow offers stimulation via electrical pulses.

    • Aim to use Fllow daily for best results. You can use Fllow while watching your favourite show, while reading or even while relaxing in bed. It’s easy to incorporate into your daily routine.

    • Each session with Fllow’s footpad stimulation is automatically set to last for 30 minutes, although this can be adjusted up or down as desired.

    • Fllow’s primary mode of use is via its footpads (the large black, foot-shaped pads integrated into the surface of the device). Remove any footwear and clothing from your feet. Place your bare feet on the footpads and activate the device. Select your desired intensity, then relax and let Fllow work through its carefully calibrated program of stimulation.

    • Besides stimulation via the footpads, Fllow offers two additional modes. Both of these modes involve the use of sticky gel pads that attach to your body.

      The larger Arthro-Fllow pads are attached to the upper legs for help with relief of pain associated with knee problems.

      The smaller TENS pads can be placed on many different parts of the body and can help relieve acute and chronic pain through direct stimulation of the nerves.

    • Yes, Fllow has been designed for use while seated or while lying down, such as on a bed or sofa. Note that you should never stand on Fllow.

    • Fllow contains a rechargeable battery to allow it to be used wirelessly. Charge up the battery to use Fllow when and where you need it. Alternatively, you can also power Fllow via the mains supply.

    • Yes, you must remove any clothing or footwear from your feet when using Fllow’s footpad stimulation. This allows the electrical stimulation to be conducted correctly to your legs and feet. Fllow is supplied with a cosy foot cover that helps keep your feet warm during use.

    • Fllow offers 150 levels of intensity. Choose a higher level of intensity to experience more intense stimulation.

      Additionally, you can apply conductive gel to the soles of your feet to further increase the feeling of intensity.

    • You should not use Fllow in the following circumstances:

      • If you have suspected or confirmed epilepsy or heart disease, malignant tumour, serious cerebrovascular disease or other acute disease, unless specialist medical authorisation has first been obtained.
      • If suffering from haemorrhage after acute trauma or fractures, or if recovering from surgery.
      • If you are pregnant.
      • If you are fitted with a pacemaker or other active implanted electrical device.
      • On children or people with no ability to express their own consciousness.
      • If you have been diagnosed with, or have any reason to believe that you may be suffering from, Deep Vein Thrombosis (“DVT”).
      • DVT may be asymptomatic or may manifest the following symptoms:
        • Throbbing or cramping pain in one leg (rarely both legs), usually in the calf or thigh swelling in one leg (rarely both legs)
        • Warm skin around the painful area
          Red or darkened skin around the painful area
          Swollen veins that are hard or sore when touched
    • Do NOT use if you have, in the area being treated, active or suspected cancer or undiagnosed pain with a history of cancer. Stimulation directly through a confirmed or suspected malignancy should be avoided as it may stimulate growth and promote spread of cancer cells.

    • Yes, Fllow is a registered class IIa Medical Device.

    • 33 x 33 x 9.5 cm
      Weight: 1.5kg

    • This product is warranted to be free from manufacturing defects for 2 years from date of purchase.

    • Yes, you can use Fllow’s modes in any combination you desire. Choose to apply one, two or three modes simultaneously.

    • Traditional TENS machines are not recommended for application to the head, but QALM uses a specially developed type of TENS therapy that is suitable for application on the head.

    • The ‘treatment’ mode lasts for 60 minutes. This is used to tackle migraines when they strike. The ‘prevention’ mode, which is intended to be used daily, lasts for 20 minutes.

    • Initially the stimulation provided by Qalm can feel intense. Use the intensity controls to find a setting that is comfortable. But also know that most users quickly become accustomed to the therapy and will tolerate higher intensity levels.

    • Yes. Wash the application area or apply a cleansing wipe. This will improve adherence of the gel pad and maximise the benefits of the therapy.

    • 3x pairs of gel pads are supplied with the device. Refill packs of gel pads, sold separately, also contain 3x pairs of pads.

    • No. A headband is included for convenience. It will keep the device firmly in place and will also hide the device if users are concerned about appearance. But its use is optional.

    • Battery life is approximately 30 hours. When the battery is exhausted, recharge using the USB charging cable.

    • Under adult supervision, Qalm can be used from the age of 8 upwards.

    • There are 3 LED lights on the underside of the unit. These indicate when the unit has been activated. They also give an indication of the intensity level selected.

Our Health Hub

Use the Paingone Health Hub to learn more about our products, including latest news about new product releases and case studies. You can also get expert advice on pain points and what treatments work from the experts.