Frequently Asked Questions| Official Paingone | Paingone

Frequently asked questions

Frequently asked questions

Below is a comprehensive list of our most commonly asked questions about paingone* and their answers, if you do not find the answer you are looking for call us today on 0800 953 1666 or via the contact us page.

When should I use it?

The device has been used by over 1.4 million people wordwide, with many people using daily 3 or 4 times a day. Having spoken to many thousands of satisfied users over the years, our customer advisors find the most popular times people seems to use the device are first thing in the morning, around lunch and again last thing at night however, if you want to use it more often this is perfectly fine as you cannot over use it.

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How should I hold it?

Hold the device in the palm of your hand and wrap your fingers firmly around it. Your thumb should remain free to press the activating button. Ensure that your fingers make close contact with the metal ring.

How many times should I click the device?

For the new paingone plus, click the activating button once and hold it on the point you wish to use it for 30 seconds. After this time click the button once more to end the therapy. For the original paingone, click 30-40 times per application. This will be sufficient to prompt the natural pain relieving responses of your body. Clicking more than 40 times will not have any adverse effects.

Where should I place it to relieve my pain?

Place the device directly on the point of pain, or as close as possible.

Can someone else use it on me to treat my back pain?

Yes. To use it on someone else, hold the device in one hand, making sure the fingers are firmly wrapped around the metal ring. With your other hand, make contact with the person receiving the therapy. For example, place your hand on their shoulder. This will ensure that the therapy is correctly administered.

How long does it take to work?

In many cases it will work to relieve pain almost immediately or within a few hours. A small number of people may need a little longer, and in these cases we recommend persevering with the device for up to 14 days to feel the full benefits. The degree of relief experienced varies from user to user and is affected by a variety of factors, including the severity of the user’s pain.

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How often should I use it?

Use whenever you require relief from pain. Many users start with 3 to 5 applications a day and are able to reduce the number of applications needed as time progresses.

Can I overuse it?

No. it is completely natural. It contains no drugs. As such, it has no side-effects and can be used as often as required. Many users begin by using the device several times a day and gradually they are able to reduce the frequency of their therapies.

What does the therapy feel like?

Sensitivity to the therapy varies among users and depends upon the area of the body being treated. Some people find that they cannot or barely feel the pulses emitted by it. This is completely normal and does not indicate that there is a problem with the device. Other users find that each pulse delivers a small sensation to the skin. Again, this is completely normal.

Does it break the skin?

No. it is a completely non-invasive therapy.

How do I know if it is working?

When you press the activating button, it will make a ‘click’ noise. As long as it makes this ‘click’ noise, you can be sure that the device is working. When all the charge in the device has been used, it will no longer make a clicking noise when the activating button is pressed. At this point the device will need to be replaced.

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How long will it last?

The device typically provides around 100,000 clicks, and a 2 year warranty is provided. Many users have had their paingone* for over 3 years and it is still working just as effectively.

If I don’t use it, will it lose its charge?

No. The device retains its charge during periods of inactivity.


I sometimes see a spark when I apply it. Is this normal?

This usually indicates that the device is not being held correctly. Check that the device is being held in accordance with the instructions and, in particular, pay attention that firm contact is being made with the metal band encircling the device.

Can it be safely used on children?

We do not recommend children use the device.

Can it be used to stimulate acupuncture points?

Yes. it can additionally be used as an acupoint stimulator. Use our Acupuncture Guide to find out more.

Who shouldn’t use Paingone?

  • If you use a pacemaker
  • If you suffer from heart rhythm problems
  • During pregnancy
  • If you suffer from epilepsy
  • On children
  • If you experience any irritation, itching or marking of the skin or any other adverse symptoms during or after application

Please consult your doctor if you are concerned about the applicability of this product in relation to your own condition or if you are already taking steroids, warfarin or similar medication.

Paingone is not intended to replace current medication, diagnose or cure any conditions.

* For temporary relief of pain as part of current pain medication Paingon Plus will not totally eliminate pain.