General

General sales and payment terms

Distec International nv – Rue Maurice Faure 1 – 1400 Nivelles – Belgium
Tel.: +32 (0) 67 87 48 00 – Fax: +32 (0) 67/87 48 01 – E-mail: paingone@distec.com
Company number: BE0429.324.770

1. Except for express agreements to the contrary and in writing, all our sales are subject to these terms and conditions which supersede all the general terms and conditions of purchase of the customer.
2. The prices are net prices for the packaged material, from our warehouses. The shipping costs may be charged; VAT and taxes are the responsibility of the buyer.
3. No undertaking made by any of our agents or representatives shall be valid unless it has been confirmed in writing by our company. Our terms and conditions cancel and replace all other terms and conditions of the customer unless we agree in writing.
4. To be effective, any modification to this contract or transaction must also have been the subject of an express written acceptance by us.
5. Are considered to be cases of force majeure, which render the transactions and orders unenforceable, whereby we reserve the right to simply cancel the transactions and orders or to cancel the balance: mobilization, war, any other military operation, any incident that would have the effect of interrupting the normal supplies of the Seller or its suppliers, and more specifically any strike, any interruption of transports, any measure considered as a decree from above, etc.
6. The delivery times indicated by us are purely indicative and do not imply any commitment. We do not assume any responsibility for delivery delays and they cannot give rise to damages, penalties, total or partial cancellation of purchases without our prior written consent. These periods start from the day of receipt and firm acceptance of your order.
7. All our sales are concluded with a retention of title clause. Therefore, the goods and costs for working hours remain the property of Distec International nv until full payment of the price.
8. Acceptance of these terms and conditions: Our customers acknowledge that they have read and accepted these terms and conditions at the time they place their order on our Paingoneshop. Our general provisions are not deviated from, not even by provisions to the contrary that may appear on the order forms, correspondence, contracts or any other printed matter of our customers.
9. The products distributed by Distec International enjoy an equivalent guarantee to that of its suppliers. This is generally 24 months. In case of short warranty periods, these will be accurately specified on the product specifications. Repairs or replacements will be carried out by us or by our suppliers. The warranty will expire in the event that a third party has intervened on the material. Any other form of warranty will be formalized and will be subject to separately specified special conditions.
10. An invoice can be protested within a period of 14 days from the date of issue of the invoice and this protest is only considered valid if it is done within the specified period by registered letter.
11. Our invoices payable in advance at the time of ordering. All payments must be made using the electronic means of payment listed on our Paingoneshop.
12. Within 14 working days from the day following the day of delivery, the consumer has the right to inform the seller that he cancels his purchase. In this case, the customer undertakes to return the goods in their original packaging. If this is not the case, the costs of repackaging will be deducted from the refund to be made. After receipt of the returned package, Distec International nv will refund the sums due, after deduction of any costs, to the customer’s bank account.
13. The contracts and transactions are governed by Belgian law. The Court of First Instance of Brussels, the Commercial Court of Brussels and the Justice of the Peace of the First Canton of Brussels have exclusive jurisdiction over any dispute arising from the contracts and invoices of Distec International, and the latter can only be sued before the aforementioned jurisdictions.
14. If the device you purchased on our website has a problem, you can contact our customer service at paingone@distec.be. Shipping costs are at your expense.

The transport of your parcel

Orders are generally processed within 1-3 working days after receipt of your payment.

For Belgium, Luxembourg, metropolitan France, including Corsica, and the Netherlands, we will ship your parcel via UPS, a pan-European company specialising in transport and logistics.

The packages will be delivered to the delivery address indicated when you ordered, between 8 a.m. and 6 p.m. In case of absence, the parcels will be transferred to a Parcel Shop. Please note that in order to collect the parcel from a Parcel Shop, the identity card of the person indicated as the recipient during the ordering process will be requested.

The shipping costs include packaging, handling and transport costs. They can consist of a fixed part and a variable part depending on the weight and/or volume of your order. We recommend that you group your purchases into a single order. We cannot group two separate orders ourselves, so you will have to pay the postage costs for both.

Conditions for the 30-day money back guarantee: except the product qalm

All returned products must be complete (complete device, batteries (AAA for Paingone Plus and 2x CR2032 for Paingone XL) and user manual), perfectly intact and returned in the original packaging.

The return must be the subject of a prior request for a refund within 30 days of receiving your order, by sending us an email to paingone@distec.be.

The product must be returned with the “product return” form completed and in the packaging. This form will be sent to you by email after you have informed us of your request for a refund.

Your package must be returned with a tracking system that allows you to track the routing. (Example: via DHL, Bpost, PostNL, La Poste, Colissimo).

You are responsible for the shipping costs of your product.

Copyright

For your information, we remind you that, where applicable, all products supplied by Distec are clinically approved and protected by a patent. The clinical tests conducted on our products are specific to the product in question and cannot be used as clinical evidence of the effectiveness of similar products.

All our documentation and product descriptions are copyrighted. The letters TM are displayed when there is trademark protection of our design. This information is provided to you as part of our quality guarantee of manufacture and production.

Any infringement or imitation of our products and literature will give rise to legal proceedings. Beware of impersonations and inform us if you suspect an infringement by a person or a company. Your help and assistance is greatly appreciated and helps to safeguard the integrity of our products.

Security policy

At Distec, we do our utmost to safeguard the security and confidentiality of your personal data by providing you with a secure transaction environment when you order online.

www.paingone.com uses the most reliable TLS encryption to secure the data exchange between the browser and our website. Digital certification technology is used to ensure transaction privacy, message integrity, and server authentication.